Published by Diana Kottmann
The debt collection feature is the next step once all dunning levels failed. If the invoice is still unpaid after the last reminder, wallee will create a debt collection case automatically. You do now have the option to create a manual debt collection process with your local debt enforcement office or you use our integrated debt collector to process the case. It is still not a guarantee that the debts will be paid.
Debt collection cases can be created in the following cases:
More information about how to use the debt collection API can be found in the debt collection documentation.
Debt collection is available for all merchants connected to wallee. If you are not yet connected have a look our available integrations. Once you create transactions where wallee tracks the invoice payment state we will automatically create debt collection cases. See below a step-by-step setup guide:
You can also use the debt collection feature independently from the payment process to create cases that should be forwarded to your debt collection processor. More information how the API can be used is available in the debt collection API documentation.
We’ve now started with the integration of different debt collectors. At the moment, you’re able to choose between the setup of a manual debt collector or choosing tilbago as the debt collection processor. tilbago (partnership with PostFinance) enables you to process debt collections in an easy way - quick, reasonable and online.
All you need to do is to create an account at tilbago and connect your wallee space with the tilbago processor configuration.
You can now automatically or manually decide on a case basis if you want to forward the case to tilbago. It is then tilbago's service to send the case to the relevant debt enforcement office and help you to enforce your claim against your client.
More information why tilbago might be your solution can be found on their website.
The debt collection feature is available in the Advanced and Business package. All you need to do is to activate the feature in your space. If the feature is not visible to you, the reason might be that you are on an outdated subscription version. Contact us in this case and we will migrate you.
If you have any remaining questions do not hesitate to contact us.