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Contact us!

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Get in touch with us

General

Our support hours:

MO - FR, 09.00 - 12.00 / 14.00 - 17.00

customweb GmbH

General-Guisan-Strasse 47
CH-8400 Winterthur

Switzerland / Rest of the world:

+41 (0) 44 533 15 70
+41 (0) 21 510 21 23 (French)

Germany:

+49 (0) 180 3 729 636
(9 ct/min landline call. max. rate for mobile calls: 42 ct/min.)

United Kingdom:

+44 (0) 20 3608 6268

USA:

+1 (0) 650 618 3944

Fax:

+41 (0) 44 533 15 79

Sales Questions

Do you have questions regarding wallee and you need additional information please do not hesitate to contact us using the form below or one of the phone numbers listed on the left side. Please do not use this form for support questions.

Support

Please submit support questions directly from your account inside wallee by clicking on the support icon on the top right corner. Depending on your subscription we ask you to have your questions directly answered by our community board. Do you have inputs and ideas please use our ideas board.

FAQ.

Is wallee a payment gateway?

No, not directly. There are payment methods that can be processed directly. But in general we provide a single API that allows you to work with a huge number of payment processors.

In order to start accepting payments via wallee you generally require a contract with one of the integrated processors or acquirers.

How do we decide which new integrations to add?

Addional integrations are added based on number of merchants connected to a gateway and customer support as well as strategic partnerships with the different payment providers.

If you are missing your integration there is a huge chance that we have scheduled an integration already. However, we are always happy to hear your inputs. Please post your ideas and suggestions into our ideas board.

In case you are a payment service provider yourself and you are interested in a partnership and the gateway support you can find more information on our payment service provider program page.

Everything around PCI

wallee is a PCI level 1 compliant payment provider. This guarantees that your information is securely stored based on the latest valid best-practice guidelines developed by the major credit card brands. This also allows us to collect payment information of your store in our payment forms on your behalves.

By using our payment page or iframe integration we ensure that the sensitive data never touches your servers. As a merchant, you generally have to ensure PCI compliance yourself if you process credit card data. In case you use wallee this can be done very easily because your server never touches sensitive cardholder data. You can advise your payment provider that you need to fill out the Self-Assessment-Questionnaire (SAQ - A).

In case your provider asks you to provide our Attestation of Compliance (AOC) you can find the relevant PCI documents and more information on the questionnaire and the process generally on our PCI page.

What currencies does wallee support?

wallee supports every known currency.

You can accept charges in your country’s supported currencies from almost any credit card and debit card no matter where your customer lives. However, it is possible that your customers in other countries may be charged additional fees by their bank. Those fees are either bank conversion fees or foreign transaction fees.

The currency that is paid to your acquiring bank account depends on your acquiring contract / scheme contract. In case you want to change this, we advise you to get in touch with your payment processor.